Key benefits of utilizing self-service kiosks in quick service and fast casual restaurants
As the clock turned on 2020, innovations in the quick service restaurant (QSR) and fast casual industry looked promising. Talk consisted of concepts like ghost kitchens as well as increased conversation around third party delivery and the role of self-service technology in the guest experience.
But once March came, and the COVID-19 pandemic began spreading across the globe, the focus turned to strategies that could address the immediate upheaval faced by the sector as a result of Safer at Home orders and social distancing recommendations.
Now, as states begin easing back restrictions to allow QSRs and fast casual restaurants to resume operation and reopen dining areas, these same innovations can be utilized to address current and future safety demands by patrons.
Along with addressing the customer’s updated expectations of protection as a result of the recent pandemic, self-service kiosks also continue to offer the same advantages that were behind their growing popularity in recent years.
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