Custom Hospitality Kiosks Designed for Modern Guest Service

More and more, hospitality brands are turning to custom kiosks instead of off-the-shelf options. With a personalized program, they get full-service design, engineering, prototyping, manufacturing, logistics, and nationwide deployment support to hundreds or thousands of locations.

Whether you’re rolling out check-in kiosks for hotels or ticketing kiosks for resorts, stadiums, or entertainment venues, Frank Mayer partners with hospitality brands to design and manufacture custom, large-scale rollouts that match brand aesthetics, integrate with existing guest service systems, and deliver consistent performance across every property.

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Common Use Cases for Hospitality Kiosks

In an industry dedicated to guest experience, it’s no surprise self-service technology has complemented those objectives. Learn the different applications kiosks are being used for in the hospitality space.

Check-In Kiosks

At many resorts, hotel self-check-in kiosks streamline the registration process, allowing guests to check in and out easily, opt for room upgrades, encode key cards, and view loyalty program info. In addition, check-in kiosks are instrumental in expediting processes in the travel industry, at theme parks, and more.

Self- Checkout Kiosks

Hotels, resorts, cruise lines, convention centers, and other venues can utilize hospitality kiosks for self-ordering and checkout at grab-and-go markets, lobby retail, cafes, gift shops, and 24/7 retail spaces. Whether for self-checkout or mobile order pickup, hospitality kiosks can speed up lines, reduce labor strain, and increase revenue.

Ticketing and Concierge Kiosks

Venues that host events can implement ticketing kiosks to accelerate the flow of guests for the performance, exhibit, or convention. In addition, using concierge kiosks at these sites can offer wayfinding or informational services for attendees along with amenity booking for spas, pool cabanas, or excursions.

Self-Service Kiosks Across Hospitality Verticals

Many segments of the hospitality sector are turning to kiosks.

Hotels and Resorts
Family Entertainment Centers and Cinemas
Event Venues and Convention Centers
Casinos
Transportation Hubs
Restaurants and QSRs
Theme Parks
Cruise Lines
Campgrounds and RV Parks
Golf Courses

Featured Hotel Self-Service Kiosk Program

Self-Checkout Kiosks at Hotel Retail Shops

Marriott International, a global hospitality leader with an extensive portfolio of hotel brands, worked with Oracle Hospitality to implement self-checkout kiosks in their retail shops at select sites.

Learn more about the program and read what representatives at both companies foresee for the future of hotel kiosks.

Hardware Considerations for Hotel Check-In Kiosks

Checking in at a hotel can involve several steps for guests, from confirming their reservation and verifying their identity to receiving a room key and making a payment for upgrades.

To support these common tasks, hotel check-in kiosks often must incorporate a range of integrated components that allow guests to complete the process on their own.

Many deployments include devices such as:

Keycard encoders or dispensers
ID or passport scanners
EMV payment devices
Receipt or confirmation printers
Barcode or QR scanners

With kiosks playing a multifaceted role during the hotel check-in process, determining the right hardware to serve different functions will result in a single, reliable system.

What Tasks Do You Need Your Check-In Kiosks to Do?