Custom Hospitality Kiosk Programs to Power Your Initiatives

More and more, hospitality brands are turning to custom kiosks instead of off-the-shelf options. With a personalized program, they get full-service design, engineering, prototyping, manufacturing, logistics, and nationwide deployment support to hundreds or thousands of locations.

Whether you’re rolling out check-in kiosks for hotels or ticketing kiosks for resorts, stadiums, or entertainment venues, Frank Mayer partners with hospitality brands to design and manufacture custom, large-scale rollouts that match brand aesthetics, integrate with existing guest service systems, and deliver consistent performance across every property.

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Common Use Cases for Hospitality Kiosks

In an industry dedicated to guest experience, it’s no surprise self-service technology has complemented those objectives. Learn the different applications kiosks are being used for in the hospitality space.

Check-In Kiosks

At many resorts, hotel self-check-in kiosks streamline the registration process, allowing guests to check in and out easily, opt for room upgrades, encode key cards, and view loyalty program info. In addition, check-in kiosks are instrumental in expediting processes in the travel industry, at theme parks, and more.

Self- Checkout Kiosks

Hotels, resorts, cruise lines, convention centers, and other venues can utilize hospitality kiosks for self-ordering and checkout at grab-and-go markets, lobby retail, cafes, gift shops, and 24/7 retail spaces. Whether for self-checkout or mobile order pickup, hospitality kiosks can speed up lines, reduce labor strain, and increase revenue.

Ticketing and Concierge Kiosks

Venues that host events can implement ticketing kiosks to accelerate the flow of guests for the performance, exhibit, or convention. In addition, using concierge kiosks at these sites can offer wayfinding or informational services for attendees along with amenity booking for spas, pool cabanas, or excursions.

Self-Service Kiosks Across Hospitality Verticals

Many segments of the hospitality sector are turning to kiosks.

Hotels and Resorts
Streamline check-ins, concierge services, and gift shop sales.
Family Entertainment Centers and Cinemas
Speed up ticketing, concessions, and loyalty program sign-ups.
Event Venues and Convention Centers
Manage ticket sales, badge printing, and attendee check-in.
Casinos
Enhance player loyalty programs, cash handling, and sports betting.
Transportation Hubs
Facilitate ticketing, wayfinding, and baggage check-in.
Restaurants and QSRs
Increase ticket size, reduce wait times, and enhance customer experience.
Theme Parks
Expedite entry, ride reservations, and mobile food ordering.
Cruise Lines
Offer check-in, excursion booking, and self-checkout at gift shops and other onboard retail.
Campgrounds and RV Parks
Simplify reservations, check-ins, and amenity acces.
Golf Courses
Automate tee time bookings, pro shop sales, and food orders.

Featured Hotel Self-Service Kiosk Program

Self-Checkout Kiosks at Hotel Retail Shops

Marriott International, a global hospitality leader with an extensive portfolio of hotel brands, worked with Oracle Hospitality to implement self-checkout kiosks in their retail shops at select sites.

Learn more about the program and read what representatives at both companies foresee for the future of hotel kiosks.

What to Consider When Investing in Hotel Check-In Kiosks

Hotel kiosks are widely used to reduce wait times and lower operational costs by allowing staff to focus on enhancing the guest experience. Before deploying hotel self-check-in kiosks, here are some common questions to consider:

Guest Experience

Are the kiosks intuitive for guests who are less tech-savvy?
Do they support multiple languages to accommodate international travelers?
Can loyalty programs or room upgrades be integrated to create a personalized guest experience?

Operations

How will hospitality kiosks affect your staffing needs?
What new tasks can employees focus on as a result?
Will the investment result in labor savings, improved guest satisfaction, or better operational efficiency?

Function

What functions should the hotel self-service kiosk perform?
Can guests pay for upgrades, fees, or additional services?
Can the kiosk handle resort-specific services like spa reservations, activity booking, or dining reservations?

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