Making Self-Service Accessible to All

According to a 2024 press release from the CDC, more than 70 million adults in the United States have some type of disability, making up nearly 29 percent of the population.

That’s not a niche audience. These findings underscore the importance of guaranteeing equal access for a significant portion of people, and the Americans with Disabilities Act (ADA) does just that.

Enacted in 1990, the ADA is a federal law that prohibits discrimination and removes barriers for individuals with disabilities. Covering areas like employment, transportation, public spaces, and communication, it requires that systems and environments be designed to support full and autonomous participation.

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