Efficient Healthcare: The Role of Kiosks in Medical Facilities
Updated on September 17, 2025
Self-service kiosks have automated tasks and procedures in countless industries, and the healthcare sector is no exception. According to a recent analysis by Intel Market Research, the global self-service kiosk market size for the healthcare industry is projected to grow from 2.11 billion in 2025 to 3.93 billion by 2031.
This isn’t surprising, as healthcare is undergoing a broader digital transformation, spanning telehealth and virtual care, remote monitoring devices, and seamless data exchange across organizations. Self-service kiosks are part of this trend, offering patients and providers another way to connect through technology.
Whether used to enhance patient flow with check-in, offer wayfinding and self-ordering capabilities, simplify vendor registration, or allow for bill payment, healthcare kiosk solutions benefit medical facilities in a variety of ways and across numerous departments. Learn the most common use cases for self-service technology in the healthcare space.
Use Case #1: Patient Check-In
A growing number of healthcare facilities are employing self-service kiosks to automate the patient check-in process – and for good reason.
Higher turnover in non-clinical positions has led to labor shortages in this industry, so many healthcare systems have turned to self-service technology to augment their current workforce. Additionally, patient check-in kiosks can support further services, like bill payment and personal information updates.
Patient flow, or how a patient moves through the system from the scheduling phase through seeing a doctor, is important to healthcare facilities. Making this path more efficient is a common objective, and many Electronic Health Record (EHR) programs used by these health systems offer patient portals that connect their health record database to mobile apps and kiosks.
For larger health systems or those that use EHR software that offer patient portals, integrating kiosks into their check-in process is easy and allows patients to schedule appointments, alert medical staff they’ve arrived for their visit, and update health or insurance records.
For smaller facilities or ones that use EHR systems that don’t support patient portals, there are still options to automate the patient flow using healthcare kiosks. This can be done by investing in cost-effective software programs designed to perform specific tasks like patient scheduling or bill payment. These don’t communicate with an EHR system, but still provide data to administrators through the software’s dashboard and can streamline smaller tasks like appointment scheduling, check-in, and copay costs.
While kiosks reduce wait times and give patients control over their own records, they also handle highly sensitive data which means compliance with HIPAA is essential. This includes encrypting data that’s stored or transmitted, enforcing role-based access controls, maintaining audit trails, and securing system interfaces. Physical safeguards like privacy screens or kiosk placement can also further protect patient input from being seen by others.
Whether through an EHR-integrated system or specialized software solutions, medical check-in kiosks streamline the patient flow process, benefitting both large and small health facilities seeking automation.
Use Case #2: Wayfinding
Among healthcare kiosk solutions, wayfinding is a growing use case to improve the patient experience.
Large hospital campuses and medical buildings can be confusing to navigate, and stale letterboards and printed signage are dated and difficult to revise quickly. Wayfinding kiosks are the perfect solution.
Not only can visitors use the interactive touchscreen to find directions, but the kiosk can also provide answers to basic questions commonly asked at an information desk, like what the cafeteria hours are or how much valet parking costs. Additionally, software can be designed to offer multilingual support for diverse patient populations and include accessibility features like voice guidance.
The biggest advantage to replacing traditional signage with digital wayfinding kiosks is the ability to update information in real time. Guests can quickly find the new medical group that moved in or learn the lab will be closed for an upcoming holiday – all controlled by administrators who can update the units promptly.
And because wayfinding kiosk screens are typically larger, they’re also a perfect place to showcase advertising on the digital screen when not in use. An attract loop, named because it draws attention to the kiosk while its idle, can serve as another avenue for promoting charity walks, marketing the latest vaccination, or highlighting a new doctor at a practice.
Healthcare wayfinding kiosks are rapidly proving their worth in this sector, particularly in large medical facilities. Their interactive nature not only ensures easy navigation, but also keeps visitors informed in real time.
Use Case #3: Self-Order
Hospitals cater to more than just patients, which means visitors and employees take advantage of common on-site amenities, like gift shops, pharmacies, and cafeterias.
Taking a cue from the hospitality and food sectors, healthcare facilities are recognizing the benefits of self-order kiosks. The technology frees existing workers to tackle other duties or allows one employee to oversee multiple checkout stations. This not only fills labor shortages but enables customers to check out much quicker. With the addition of contactless payment options, the experience can offer even more expediency.
As part of broader hospital healthcare kiosk solutions, self-order kiosks improve efficiency in high-traffic areas. Busy cafeterias and 24/7 pharmacies benefit from faster service while reducing staff workload.
These self-order kiosks in healthcare facilities are bridging the gap between convenience and efficiency. Whether it’s speeding up the checkout process in a gift shop or offering a quick grab-and-go option next to the cafeteria, kiosks can offer advantages in multiple areas of a hospital.
Use Case #4: Vendor Check-In
It’s common for large medical facilities to require vendors to check in at a dedicated location instead of the lobby. This streamlines the process and keeps service providers and constant deliveries from impacting the patient experience in main waiting areas.
Often, regular suppliers must check in or scan a badge for entry. Instead of requiring constant manning, utilizing kiosks at these stations allows for a secure check-in process for established vendors.
In addition, these healthcare vendor kiosks can also register new service providers who need to fill out electronic forms for the proper approvals as well as track vendor visits for compliance.
Vendor check-in kiosks are a testament to the evolving dynamics of healthcare facility management. By automating the process, medical sites ensure both security and efficiency, and alleviate congestion in primary areas.
Use Case #5: Bill Payment
Medical billing has long been a pain point for both patients and healthcare organizations, but kiosks can remove some of the friction from the process. Instead of waiting in line or calling a billing department, patients can use a kiosk to quickly pay a copay, settle an outstanding balance, or even set up a payment plan right in the office.
The convenience extends beyond regular office hours, too, as facilities that place kiosks in a clinic lobby or hospital wing can make payment easier for patients at any time of the day.
On the facility side, these self-service options help billing departments by reducing the number of calls, mailed statements, and manual payment entries. Automating routine transactions frees up staff to focus on more complex billing questions and improves overall efficiency.
The result is a win on both ends. Patients get a straightforward way to manage their bills, and providers introduce another avenue to collect payments.
Healthcare Kiosk Solutions for Every Department
In the evolving landscape of healthcare, the integration of self-service kiosks promises a more streamlined and elevated visitor experience. From patient and vendor check-in to digital wayfinding and self-ordering, the variety of healthcare kiosk solutions address pain points for both patients and organizations and are rapidly becoming essential in medical facilities.