Hospitality Kiosk Programs

Custom Hospitality Kiosk Programs to Power Your Initiatives

Whether you’re rolling out hotel check-in kiosks to multiple locations or scaling a ticketing kiosk program, Frank Mayer’s expertise in custom manufacturing and large-scale deployments aligns well with the needs of enterprise and growing hospitality brands.

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Common Use Cases for Hospitality Kiosks

In an industry dedicated to guest experience, it’s no surprise self-service technology has complemented those objectives. Learn the different applications kiosks are being used for in the hospitality space.

Check-In Kiosks

At many resorts, hotel self-check-in kiosks streamline the registration process, allowing guests to check in and out easily and opt for upgrades. In addition, check-in kiosks are instrumental in expediting processes in the travel industry, at theme parks, and more.

Self- Checkout Kiosks

Hotels, resorts, cruise lines, convention centers, and other venues can utilize hospitality kiosks for self-ordering and checkout. Employing a self-checkout kiosk program allows guests to quickly purchase items at snack bars, gift shops, and cafeterias.

Ticketing Kiosks

Venues that host events can implement ticketing kiosks to accelerate the flow of guests for the performance, exhibit, or convention. In addition, using concierge kiosks at these sites can offer wayfinding or informational services for attendees.

Self-Service Kiosks Across Hospitality Verticals

Many segments of the hospitality sector are turning to kiosks.

Hotels and Resorts
Streamline check-ins, concierge services, and gift shop sales.
Family Entertainment Centers and Cinemas
Speed up ticketing, concessions, and loyalty program sign-ups.
Event Venues and Convention Centers
Manage ticket sales, badge printing, and attendee check-in.
Casinos
Enhance player loyalty programs, cash handling, and sports betting.
Transportation Hubs
Facilitate ticketing, wayfinding, and baggage check-in.
Restaurants and QSRs
Increase ticket size, reduce wait times, and enhance customer experience.
Theme Parks
Expedite entry, ride reservations, and mobile food ordering.
Campgrounds and RV Parks
Simplify reservations, check-ins, and amenity acces.
Golf Courses
Automate tee time bookings, pro shop sales, and food orders.

Featured Hotel Self-Service Kiosk Program

Self-Checkout Kiosks at Hotel Retail Shops

Marriott International, a global hospitality leader with an extensive portfolio of hotel brands, worked with Oracle Hospitality to implement self-checkout kiosks in their retail shops at select sites.

Learn more about the program and read what representatives at both companies foresee for the future of hotel kiosks.

What to Consider When Investing in Hotel Check-In Kiosks

Hotel kiosks are widely used to reduce wait times and lower operational costs by allowing staff to focus on enhancing the guest experience.

Before deploying hotel self-check-in kiosks, here are some common questions to consider:

Guest Experience

Are the kiosks intuitive for guests who are less tech-savvy?
Do they support multiple languages to accommodate international travelers?
Can loyalty programs or room upgrades be integrated to create a personalized guest experience?

Operations

How will implementing hospitality kiosks affect your staffing needs?
What new tasks can employees focus on as a result?
Will the investment result in labor savings, improved guest satisfaction, or better operational efficiency?

Function

What functions should the hotel self-service kiosk perform?
Can guests pay for upgrades, fees, or additional services at the kiosk?
Can the kiosk handle resort-specific services like spa reservations, activity booking, or dining reservations?

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