Intellectual Technology, Inc. (ITI) develops self-service kiosks for DMV branches with systems capable of processing a variety of essential tasks unique to its industry.
Not only do they decrease wait times and improve employee satisfaction, but customers can access them at non-DMV sites for more convenient hours and locations.
Michigan is discovering the benefits for themselves. Michigan Secretary of State Jocelyn Benson has said:
“We’ve already seen a significant increase in customers using the new machines,” said Benson. “During the pilot phase, the number of transactions increased significantly on three-quarters of the new machines compared to the same period the previous year. In some locations, the increase has been as much as 57 percent.”
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