AMAZON HUB LOCKER KIOSKS
Kiosks provide customers with easy order fulfillment and return options
In conjunction with its pickup program, Amazon originally sought to update existing kiosk displays used at Amazon college campus locker locations on or near select university campuses. As a result, the e-commerce giant partnered with Frank Mayer and Associates to create a more efficient self-service design for students to retrieve packages and start returns. Today, the kiosk program has expanded to include Amazon Hub Locker locations across the country.
Strategically designed to match aesthetics and offer convenience
Frank Mayer and Associates value-engineered the kiosk to align with specific design and field functionality objectives set forth by the Amazon team.
Primarily constructed of wood with orange metal bar accents, the kiosks boast a sleek look with clean lines, bright colors and 15” touchscreens while also offering convenient printers for return labels. The kiosks’ small footprints mean the units take up little real estate in busy retail sites.
Self-Service Technology for Amazon Customers
Amazon’s pickup locations afford busy customers a convenient neighborhood hub to retrieve orders in lockers or organize a return. The kiosks are specifically used to:
- Print shipping labels for returns
- Connect with Amazon Customer Service
- Retrieve information regarding in-bound and delivered Amazon shipments
*Photography by Stephanie Perez