Displays

Amazon Hub Locker Kiosks

Locker kiosks provide customers with easy order fulfillment and return options

Client
Objective

Client Objective 2

Client Objective

In conjunction with its pickup program, Amazon sought to update existing pickup kiosks used at Amazon college campus locker locations on or near select university campuses. As a result, the e-commerce giant partnered with Frank Mayer to create a more efficient self-service kiosk design for students to retrieve packages and start returns.

The Design

The
Design

Strategically designed to match aesthetics and offer convenience

Frank Mayer value-engineered the order kiosks to align with specific design and field functionality objectives set forth by the Amazon team. Primarily constructed of wood with orange metal bar accents, the kiosks boasted a sleek look with clean lines, bright colors and 15” touchscreens while also offering convenient printers for return labels. The lobby kiosks’ small footprints mean the units took up little real estate at busy sites.

Amazon campus kiosks

The Solution

The
Solution

Self-Service Technology for Amazon Customers

Amazon’s pickup locations afforded busy customers a convenient neighborhood hub to retrieve orders in lockers or organize a return. The pickup kiosks were specifically used to:

  • Print shipping labels for returns
  • Connect with Amazon Customer Service
  • Retrieve information regarding in-bound and delivered Amazon shipments
two men having a conversation in front of a amazon kiosk

Amazon Hub Locker Kiosk Features

Amazon Hub Locker Kiosk Features

1
Pickup Program

Students used kiosks to retrieve packages or start the return process.

Matched Amazon's Aesthetic
2

Primarily made of wood, the locker kiosks were designed with orange metal bar accents to complement Amazon branding.

3
Printing Feature

Kiosks offered printing capabilities for return shipping labels

*Photography by Stephanie Perez

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a single amazon kiosk example

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