Virtual Customer Service Kiosks Reduce Staffing Costs and Increase Customer Engagement Across Industries
Smart Technology Improves the User Experience and Business Performance
ClairVista’s Live Expert kiosks instantly connect each customer to an available agent based on their specific need. The live agents provide face-to-face service on the high-definition screen and have one-click access to all content needed for each type of service.
Additionally, they can share information on the kiosk screen as well as view and remotely control all customer activity on-screen. Virtual customer service kiosks significantly reduce on-site labor costs, make training and PTO coverage easier, and allow organizations to efficiently expand service hours.
Flexibility to Customize Kiosk and Application for Each Organization’s Service Requirements
Because each organization has its own service requirements, kiosks are configurable to offer multiple component sets. Options include payment devices, bill acceptor, check drop box, ID scanner, signature pad, document imaging, external keyboard as well as optional side cart with desktop printer and scanner.
In addition, the kiosks offer 43” and 32” touchscreen options that provide HD quality video, outstanding audio quality, and a large screen for interactive, agent-guided services.
The Benefits of Virtual Service Kiosks
Kiosks with live agents can reduce user abandonment and customer frustration. ClairVista’s Live Expert kiosks enable personalized consultation, ensuring problems are solved efficiently by agents most qualified to meet each customer’s needs.
And because agents can share and see content, processes, and forms on the kiosk screen, they can provide the hands-on assistance required for complex inquiries or workflows.
